Privacy Policy

Last updated: August, 2026

Guardian Plumbing LLC (“Guardian Plumbing”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By using our website, submitting a form, scheduling service, or communicating with us (including by SMS/text), you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact Information
– Name
– Phone number (mobile and/or landline)
– Email address
– Mailing or service address

• Service & Account Information
– Details about the services you request or receive
– Appointment dates and times
– Notes related to your service history

• Website & Usage Information
– Pages visited, time spent on the site, and referring URLs
– Browser type, device type, and approximate location (based on IP address)
– Information collected through cookies or similar technologies

• Communications
– Emails, phone calls, and SMS/text messages sent to or received from us
– Any information you choose to provide when you contact us

2. How We Use Your Information

We may use the information we collect to:

• Provide and manage our services, including scheduling, confirming, and completing appointments.
• Respond to your questions, requests, and customer support inquiries.
• Send you important account or service-related communications (including SMS/text messages).
• Send occasional updates about our services, promotions, or important policy changes (where permitted by law).
• Improve our website, services, and customer experience.
• Comply with legal, regulatory, or safety obligations.

We do not sell or rent your personal information to third parties.

3. SMS/Text Messaging

When you provide your mobile phone number on our website or otherwise and submit a form or request, you agree that Guardian Plumbing may send you SMS/text messages related to:

• Appointment scheduling, confirmations, and reminders.
• Service updates, arrival notifications, and follow-up messages.
• Important account, safety, or support information.

Message frequency may vary based on your interactions with us.

• Message & data rates may apply depending on your mobile carrier and plan.
• You may opt out of SMS at any time by replying STOP to any message we send.
• For help or more information, reply HELP or contact us at 765-748-1074 or info@guardianplumbingco.com.
• Carriers are not liable for delayed or undelivered messages.

Opting out of SMS will not affect our ability to contact you by phone or email for essential service or account-related matters, where permitted by law.

4. How We Share Your Information

We may share your information with:

• Service Providers
Trusted third parties who help us operate our business (for example, scheduling, communications, payment processing, website hosting, and analytics). They are authorized to use your information only as necessary to provide these services to us and must protect your information.

• Legal and Safety Obligations
We may disclose information if required by law, regulation, legal process, or to protect our rights, property, safety, or that of our customers or others.

• No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All categories mentioned in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell your personal information.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Remember your preferences.
• Understand how visitors use our site.
• Improve the performance and content of our website.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. If you disable cookies, some parts of our site may not function properly.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we collect from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only as long as necessary to:

• Provide the services you request.
• Maintain business records for legitimate purposes.
• Comply with legal, tax, or regulatory requirements.

When information is no longer needed, we will securely delete or anonymize it where feasible.

8. Your Choices

You have choices regarding how we communicate with you:

• SMS/Text: You may opt out of SMS at any time by replying STOP to any message we send.
• Email: You may unsubscribe from marketing emails by using the link provided in those emails or by contacting us.
• Updates: You may contact us to update or correct your contact information.

Some communications (such as appointment confirmations, safety notices, or billing-related messages) may be necessary to provide our services and cannot be fully opted out of while you are an active customer, as permitted by law.

9. Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website or services after changes are posted means you accept those changes.

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Guardian Plumbing LLC
9505 W Smith St

Yorktown, IN 47396

Phone: 765-748-1074
Email: info@guardianplumbingco.com
Website: www.guardianplumbingco.com